Your controls

Safer play tools in your Letslucky Casino account

Play only from 18: deposit limits, loss limits, session time reminders, self-exclusion and reality checks are built into every account.

Set your limit

ALSI-126805 issued by Anjouan Offshore Finance Authority

Support nearby

Know the limits before you play

Skim the five rows and you will know the age, the licence, the register and the helpline.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-126805

National self-exclusion registerBetStop

National Gambling Helpline1800 858 858

Limit and exclusion questions[email protected]

Five account tools

Choose your limits before the first spin

If you are unsure what your account holds, this list settles each control and its job.

Set a deposit limit

Caps what you add to the account in a set period. Turn it on before play if your spending tends to drift past your plan.

When losses need a ceiling

Sets the most you are prepared to lose in a chosen period. Switch it on when you want a stopping point set while you are calm.

Time back in view

Sends a note at moments you choose so a long stretch does not pass unnoticed. Set it if you tend to lose track of time.

When a break must hold

Blocks your play for a stretch you choose, longer than a short pause in the account. Pick it when a break has to be firm.

See the session clearly

Shows how long you have been playing and what the session has cost so far. Enable it if time tends to run away from you.

At the controls

A firmer hold on your spending

If a cap is new to you, this casino keeps it to four plain steps.

Your profile menu

Open your profile from the top of the screen. Check that your name and email match your documents before you change anything.

Choosing what to cap

Pick the control you need: deposit, loss, session time, reality check or a break. Each one sits in the same area of your account.

Choosing how often it applies

Enter the figure you can afford and choose how often it applies. Read it back once before you confirm that it matches your intention.

Saved, then seen

Confirm the change, then leave the page and come back to it. Seeing the cap listed is how you know it saved.

Is a younger player using your account?

Your teenager asks to sign up. Nobody below 18 can play here, and each new account is checked when it opens. Proof of identity must clear before your first withdrawal, so age is confirmed twice.

Can a filter help? Filtering tools installed on a shared phone or laptop stop gambling pages from loading in the first place. Set them with the person you are worried about, not behind their back.

A calmer way to speak. Choose a quiet moment, speak about what you see rather than what you accuse, and let the helpline carry the parts you cannot. Its counsellors take calls from relatives as well.

Play that no longer feels light

If a session ends and you feel flat rather than rested, that is information worth keeping. Catching it early is far easier than catching it late. A deposit limit or a short pause is the first step.

Any of these may sound familiar; none of them is a reason to feel ashamed.

You chase a loss with a bigger deposit
Play eats into money set aside for bills
You keep the amount hidden from family
Sessions stretch past the time you planned
You feel tense on days you cannot play
Borrowing has started to feel normal
You play to fix a mood, not for fun

Three places to call

From alone with it to talking it through

You will know exactly who answers in Australia, at any hour, and what each service offers.

National Gambling Helpline

Counsellors answer day or night, every day, and relatives are welcome to call. It is free, confidential, and includes chat, email support and a directory of local services. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Meetings run across Australia for people who gamble and for relatives too, in rooms where nobody has to explain themselves. Local meeting details are listed by the group. gaaustralia.org.au

National Debt Helpline

Free financial counselling helps people untangle gambling debt, and relatives can ask on someone's behalf. It answers on weekdays during business hours, and the advisers do not judge. ndh.org.au

You want the door closed for a while

A short time-out. A pause holds your account shut for a set stretch of hours or days, chosen inside your own account settings. Play and deposits stop until the pause ends, and then the account reopens by itself. Choose the length before you start it, not after a bad session.

Can it be undone early? Self-exclusion shuts your account for a longer stretch and it cannot be lifted early once it starts. You set it from your account settings, and access stays closed until the period you chose runs out. Reopening early is not an option.

Months away, not a day. BetStop is the national register that the Australian Government runs for licensed wagering providers. Its shortest period is 3 months and cannot be shortened, stretching to lifetime if you choose. Applying takes about 5 minutes online, and a support person can be nominated. betstop.gov.au

Limit safeguards

You want a straight answer

Plain answers are how Letslucky Casino works, so you can put a safeguard in place without fuss.

Can I ring the National Gambling Helpline about my brother?+

Yes. The National Gambling Helpline takes calls from relatives and friends, not only from players, and its counsellors can talk through what you are seeing at home. Lines are open at any hour, every day of the year.

Where do I set a deposit limit on my phone?+

Yes. The same account section appears in the mobile version, so the deposit and loss limits you pick there hold on every device you use. Nothing extra needs installing.

Can I ask for my account to be closed for good?+

Yes. Permanent closure can be requested from the support team by email, and they confirm it in writing once done. Choose this route if you want no account left open for later.

Does a self-exclusion have to run its full length?+

No. The period you choose runs in full, and support cannot shorten it partway through. Pick a length you can live with, because the door stays shut until it ends.

How do I change a limit I already set?+

Open the account section and pick limits again; the new figure replaces the old one. Choose it before your next session rather than after a loss.

Will other casinos know if I exclude myself here?+

Not on its own. A block set in this account covers this account, while BetStop, the national register, is what stops you with licensed wagering providers across Australia. Joining it takes about five minutes online.